Frequently Asked Questions
Find answers to the most common questions about your orders, shipping, payments and returns.
Yes. Every product is 100% authentic and guaranteed genuine, sourced from trusted suppliers.
We ship to the United States and Mauritania.
United States: Free over $90; flat $15 under $90. Mauritania: flat $25.
Orders are processed within 1–2 business days. Delivery typically takes 3–5 business days in the United States and 10–15 days to Mauritania.
Visa, Mastercard, American Express, Apple Pay, and PayPal. Customers in Mauritania can also use Bankily and Sadad.
Prices are charged in US Dollars (USD). Customers in Mauritania can view prices in MRU using the currency switcher; the final charge is in USD.
Choose Bankily or Sadad at checkout. Your order is placed on hold, and you’ll send your payment and order details to us via WhatsApp, where we confirm and complete it.
Yes. Log in to My Account → Orders, or message us your order number for an update.
Unopened items in original sealed packaging can be returned within 14 days. Opened fragrances can’t be returned for hygiene reasons, except when damaged, defective, or incorrect. See Returns & Refunds.
Email info@oulatastore.com · Phone +1 504-910-4234 · WhatsApp +222 26636383
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