14-Day Window

Request a return within 14 days of receiving your order.

Unopened & Sealed

Items must be unopened, unused, and in their original sealed packaging, with all seals, boxes, and labels intact.

Free for Damaged / Wrong

For damaged, defective, or incorrect items we cover return shipping and arrange a free replacement or full refund.

Original Payment Method

Approved refunds go to your original payment method within 5–10 business days.

Condition of Returned Items

For hygiene and safety reasons, items can only be returned if they are unopened, unused, and in their original sealed packaging, with all seals, boxes, and labels intact. Opened or used fragrances cannot be returned unless they arrived damaged, defective, or were the wrong item.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos. We’ll arrange a free replacement or full refund, including shipping, at no charge to you.

Return Shipping Costs

• Damaged, defective, or incorrect items: we cover return shipping.
• All other approved returns: the customer pays return shipping. Use a trackable method, as we can’t be responsible for items lost on the way back.

Refunds

After we receive and inspect your item, approved refunds are issued to your original payment method within 5–10 business days. Timing then depends on your bank or payment provider.

Exchanges

The fastest way is to return your eligible item for a refund and place a new order.

Customers in Mauritania

For Bankily / Sadad orders, contact us on WhatsApp +222 26636383 to arrange your return — we’ll guide you step by step.